How much does it cost?
Pricing fluctuates based on a number of factors... email us with your event date, the unit or units you would like to rent, advise us if it is at a park, include the event's address, city, zip code, and your contact phone number. Or, if you would like a direct quote. Call us at (602) 481-5867
Methods of payment?
We accept checks, money orders, cashier checks or cash. There is a 7 day clearance for all personal or business checks and a Non Sufficient Funds fee of $30.00 for any returned check. A minimum of $50.00 DEPOSIT GUARANTEES YOUR RESERVATION. The remaining balance is due upon delivery the day of the event. The Deposit is fully refundable if the event is canceled 7days prior to delivery or if there is an "act of God" the day of.
What areas do you service?
We serve the entire Phoenix metropolitan area. However, all areas beyond a 20 mile radius from Gilbert are subject to a minimum additional $25.00 delivery /set up/ pickup fee. Call or e-mail us to find out if you are in a free set up and delivery zone.
How much room do I need?
Most bouncers are 15'x 15', and require a relatively flat area with a minimum of 17'x 17' to set up in. The area should be free of debris and animal droppings, free of low wires and trees since our bouncers are about 16-17 feet high. The Slides, Slip N' Slide and other Big toys are at least 30 feet long, and require an open area of about 15'x 50
Can you set up on cement?
We setup on grass, cement, almost anywhere! If your yard is too small, our bouncer units fit perfectly onto a 2 car driveway.
Do I need electricity?
We need electricity to power the blowers or concession machines. We will bring a 50 or 100 foot extension cord with us, so you'll need an outlet near the set up area. If you do not have electricity, we can provide you with a generator for an extra fee of $55.00. NOTE: All blowers and wiring are safety checked before leaving the warehouse.
Can adults bounce too?
Our bouncers are made out of the strongest 18oz vinyl in the industry. They could easily accommodate adults but we do not encourage adults to bounce. The kid in all of us sometimes isn't fit enough for these activities.
Are the Bouncers cleaned ?
Yes. All units are thoroughly cleaned and sanitized between each use. We are committed to making sure that your children have a clean, sanitized, and safe environment in which to play. In addition to cleaning, we also safety check and troubleshoot all equipment before it goes out to another client. This way, you are always guaranteed a unit that is safe, clean and in good working order.
When do you setup and pickup?
We setup the bouncer BEFORE your event is scheduled to begin. You do not pay for setup or pick up time. We will setup the bouncer at least 30-15 minutes prior to your event. For parks, we run a tighter schedule. If you need to make special arrangements for delivery pickup, just let us know ahead of time, we will be glad to work around your schedule.
How far in advance do I need to make a Reservation?
We suggest 2-3 weeks before your scheduled party date. Sometimes, we have inventory available for last minute bookings, but don't be too picky...It is better to place your order as soon as your date is secured. All units are booked on a first come first served basis.
Do you deliver on Holidays?
Yes, we deliver on most Holidays. However, prices are subject to "Weekend Rates" no matter the day of the week.
Is it cheaper if we pickup the bouncer ourselves?
No. In fact, we do not allow for this. All drivers are trained as professional installers and are certified to be the exclusive installer of the equipment. Where the safety of your children is concerned, it is always best to leave it up to the professionals. In addition to this, the liability insurance that we carry does not permit unauthorized set up or moving of our equipment.
How do I know that you'll show up?
Jump Around Family Entertainment, Inc. is a reputable company. We pride ourselves on customer satisfaction and are dedicated to becoming the best party and event planners in the Valley. In addition, we will call you to confirm you reservation the day before your event. We look forward to servicing your party needs now and in the future.
How can I place an order?
You may place an order by emailing us, by filling out our Reservation Request Form, or calling us at (602) 481-5867.
Can you setup in Parks?
We routinely work with parks. Prior to booking with us, you must seek authorization with the Parks and Recreation Department of that City. If we are not registered with that City, we might have to provide them with proof of insurance. This service is complimentary, however, you will need to contact us before since this process can take up to 7 days.
What is your Cancellation Policy?
Our Policy is simple, if you cancel your single bouncer rental at least 7 days prior to the reservation date your deposit will be fully refunded or can be applied to another date. If you cancel within 7 days of the reservation date, your deposit will only be refunded if we can rent the bouncer you had reserved. Items with a rental value over $200 (big toys and multiple item rentals) must be canceled at least 14 days prior to the event to avoid loss of deposit.
What is your Weather Policy?
Weather cancellations can only be decided upon the morning of the rental due to the ever-changing nature of weather forecasts. If the local weather is calling for rain or winds of 25 mph or more on that day, both you and Jump Around Family Entertainment, Inc. can agree BEFORE delivery, that it will be unsafe to use the bouncer and the event should be cancelled. In which case your deposit will be refunded or applied to another day . Please be advised that if your "rain check" date falls on a day that we are 100% booked and we are not be able to accommodate you, then your deposit will be fully refunded.
NO REFUNDS WILL BE GIVEN AFTER THE BOUNCER IS SET UP.
THE
BOUNCE MUST NOT BE USED WHEN WET
or
WHEN WINDS ARE 25 MPH OR MORE.
If the bouncer gets wet, everyone should exit and the blower should be unplugged. A wet bouncer becomes very slippery and dangerous. Once the rain stops, you can dry the unit with towels and the bouncer will be safe to use.
Home Parties.
ALL
SPRINKLERS MUST BE SHUT OFF
The bouncer can be set up on grass, cement, concrete, asphalt, dirt, or
any other surface that is relatively flat.
Slightly sloped driveways are not a problem.
We cannot set up a unit on dirt, gravel,
rocks or sand.
You must have at least 1 foot of extra space around the perimeter of the
bouncer. The entrance side of the bouncer should be facing an open area.
The unit must be setup within 100 feet of an electrical outlet. We don't
encourage setups near swimming pools; adult supervision must be EXTRA
attentive if we do.
Park Parties
Be sure the park has electricity. If not, you'll need to rent a generator. We have generators for rent for an additional charge or you can use your own. Some parks will require permits. This is your responsibility to arrange. Some parks will require an Insurance document naming the city or an entity as additionally insured. This service is complimentary, we just need about 5-7 business days advance notice to arrange the insurance.
Corporate, Church, Schools and other Promotional events.
Call our office, send us an email, or fill out our Reservation Request Form for these types of events.
